Working with difficult, dangerous and evasive people

Child protection workers regularly have to deal with anxiety-provoking and frightening situations where adults may be dangerous, difficult or evasive. Child death enquiries regularly comment on how frightening or manipulative the parents or carers of the child were.
Course Information

Course Information

Working with difficult, dangerous and evasive people

Course Overview

The training highlights these concerns and fills a gap in what is one of the most neglected areas of training: the critical dynamic between worker and service user, particularly when concerns about child protection need to be raised.


By the end of the course participants will be able to:

  • Provide an overview of messages from Serious Case Reviews and research.
  • Understand the difference between ‘dangerous’, ‘difficult’ & ‘evasive’ behaviour.
  • Know how to put the child at the heart of practice whilst dealing with parents who are difficult to work with.
  • Practice a model of communication that can be used when faced with difficult situations.
  • Consider a range of simulated exercises to reflect on dangerous, difficult and evasive service users.
  • Explore stress, burnout, resilience and support systems for practitioners.

This course can be customised to suit the particular needs of your organisation and those you work with. We encourage participants to consider not only their individual role and responsibilities in relation to the subject, but also to look at the subject from a multi-agency perspective. We use best practice and research examples throughout and encourage participants to develop a reflective and safe approach to their practice.

Please contact us to find out more.